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CRYSTAL HOTELS
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CRYSTAL HOTELS
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Frequently Asked Questions

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Destination
Prime
Locations
Exclusive Direct
Booking Perks
Comfort and
Local Charm
Brunel Hotel
Duke of Leinster Hotel
Kensington Court Hotel
The Reem Hotel
Special offers

CRYSTAL HOTELS
Frequently Asked Questions

The Loyalty Program is our own reward system for our direct bookers. If you are after additional disocunts (10% off from your very first night) and exclusive perks, sign up now!

Read more about our Loyalty Program

You can make a reservation either on this website or on one of our hotel websites.

If you book a free cancellation rate, you can cancel your reservation 24 hours before 1pm GMT without any charge. You can do so by contacting the hotel directly on contact details below or online (please click on the link ‘Manage bookings’ in the booking confirmation and follow the instructions).

Brunel Hotel - tel. +44 207 262 4481, brunelhotel@crystalhotels.co.uk


Duke of Leinster Hotel – tel. +44 207 298 3850, dukeofleinsterhotel@crystalhotels.co.uk

Kensington Court Hotel - +44 207 370 5151, kensingtoncourthotel@crystalhotels.co.uk

Reem Hotel - +44 207 243 8516, reemhotel@crystalhotels.co.uk

Please contact the particular hotel directly either by email or phone. All contact details could be found in the section above.

Check-in starts from 2pm.

You are very welcome to leave your luggage at the hotel before this time and come back to Check-in at 2pm.

Check-out is until 11am.

Breakfast is served from 7am until 10am from Monday to Saturday.On Sundays/Bank Holidays, it is served from 8am until 11am.

All our hotels serve Continental Buffet Breakfast.

We accept all major credit cards including Mastercard, Visa and American Express.

The Car park is available on-site at The Kensington Court Hotel in Earl's Court, London but it's managed by 3rd party provider called 'Your Parking Space', for more info click here.

*Please note, all parking spaces are available on a 'first come, first serve basis' and are subject to availability.

We operate a buffet style Continental breakfast. If you have an allergic reaction or intolerance to certain foods, such as nuts, gluten or dairy-based products and therefore have specific dietary requirements, please notify us in advance.

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Your e-mail address provided in the form will be processed for the purpose of sending information about products and services offered by ADO Crystal Hotels PLC, London EC2A4DJ, 9 Bonhill Street to the indicated e-mail address, on the basis of consent, art. 6 sec. 1 lit. a GDPR. Personal data is stored until the consent is withdrawn or for the period of pursuing possible claims. In the absence of confirmation, your data will be processed for 48 hours. The consent can be withdrawn by clicking the appropriate link in the received message or sending such a notification to the e-mail cro@crystalhotels.co.uk. Your data is not processed outside the EEA.
Crystal Hotels
79-81 Gloucester Terrace
W2 3HB London , United Kingdom
+44 207 298 3800 cro@crystalhotels.co.uk
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